Return & Refund Policy

Return & Refund Policy

At Burneek, we stand behind the quality of our products and your satisfaction is our top priority. That’s why we offer a 100-Day Money-Back Guarantee* on all eligible products from the date of shipment. "Love It or Get Your Money Back Guaranteed*" is included as part of our 100-day money-back guarantee* program and follows the same requirements and guidelines. If you're not completely satisfied, we're here to make things right, but we do have a few guidelines to ensure a smooth return process.

*To be eligible for a return, your item must be in the same condition as when you received it, unopened, unused, unworn, and in its original packaging. We understand the nature of our products, so for health and safety reasons, we cannot accept returns for saunas or cold plunges that have been used.

Conditions for Returns:

  • Return Timeframe: You have up to 100 days from the date of shipment to return the item.
  • Unused Condition: Items must be unused and in new condition, returned in their original packaging.
  • Photos Required: We may request photos of the product to verify that it is in its original condition before approving the return.
  • Restocking Fee: A 15% restocking fee will be applied to all returned items.
  • Shipping Costs: Return shipping costs are the responsibility of the customer. You will need to cover the cost of sending the product back to our warehouse.

To initiate a return, please contact our customer support at support@burneek.com to receive detailed instructions on how to start the return process.

Damages and Issues

Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged, or if you received the wrong item. Our team will assess the issue and make it right.

Please Note: Damage from basic wear and tear or misuse will not be eligible for replacements. Replacements are only applicable for manufacturing defects reported within 7 days of receiving the order. We reserve the right to deny replacements if the product is forcefully damaged or abused.

Refunds

Once your return is received and inspected, we will notify you if your refund has been approved or rejected. If your return is approved, we will process your refund to your original payment method, minus the 10% restocking fee, within a certain number of days. If the product is found to be used, your refund request will be denied.

1-Year Warranty (Standard)

All Burneek products are covered by a 1-year warranty against manufacturing defects. This warranty does not cover normal wear and tear, accidental damage, or issues caused by misuse. If your product has a manufacturing defect, please contact our support team to begin a warranty claim.

2-Year Warranty Promotion (Now Ended)

From October 23, 2024 to April 24, 2025, Burneek offered a limited-time promotion extending the standard warranty to 2 years for qualifying purchases of the HALO Sauna.

If you purchased your HALO Sauna during this promotional window, your product is covered by the 2-year warranty. Orders placed before or after these dates are covered under the standard 1-year warranty, as that was the stated policy at the time of purchase.


Cancellation Policy

Automated Zero-Delay Fulfillment
All orders begin processing the moment you check out. Because our system is fully automated and geared for same-day shipping (orders placed before 5 PM EST), an order cannot be interrupted or modified once submitted.

No Cancellations After Checkout
Orders cannot be canceled under any circumstances after they are placed. If you no longer want an item, please allow the package to arrive and then follow our standard return procedure.

  • Refusing delivery does not count as a cancellation and may delay your refund.
  • All returns must meet the requirements outlined in our Return Policy.



Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

100-Day Money-Back Guarantee only applies to purchases made on or after October 10, 2024. This is the date when this guarantee came into effect, as we decided to back our products with a 100-day promise. Purchases made before this date were not made under this guarantee, as it was not displayed at the time, ensuring customers were aware of and agreed to the terms in place during their purchase.


Orders with Lead Time - Production Allocation Policy

Effective June 19, 2025, certain products purchased on our website may be subject to a lead time due to high demand and temporary stock shortages. When you place an order for a product under lead time, your unit is immediately entered into our production schedule, and a product is reserved and assigned to you.

Because this process begins as soon as your order is confirmed, we are unable to accept cancellations for any items with a posted lead time. By completing your purchase, you acknowledge and agree to this policy as clearly stated at checkout.

If you decide you no longer want the item after placing the order, you must wait to receive the product and then proceed with a return following our standard return process. Returns must meet all other eligibility requirements outlined in our policy.

We appreciate your understanding and patience as we work to fulfill high demand with care and efficiency.


We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.